Strategist, Agent Development
Sierra · Tokyo
ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO: AGENT STRATEGIST As an Agent Strategist, you will be responsible for driving customer outcomes and the success of the AI agents you own. Working closely with Agent Product Managers and Agent Engineers, you will lead the strategy, design, development, and optimization of AI agents that handle thousands of customer interactions every day. You will play a central role in bringing high-quality AI agents to life by combining product strategy, conversational design, and deep customer understanding. (1) Customer Strategy & Account Management - Build trusted relationships with customers and take ownership of overall account success and health - Serve as the primary point of contact for customers and develop long-term strategic partnerships - Deeply understand customers’ business objectives a